When the user initially logs into LInX, the first screen that is presented is Challenge Questions.  Users will be required to select challenge questions and provide answers to them upon initial login to the system, or after a password reset.  This functionality provides the basis for additional capabilities, such as two-factor authentication at login or self-service resetting of forgotten passwords.

Three sets of 10 Challenge questions are presented, from which the user must select 3 questions to answer.  The following conditions apply:

Ø     The minimum length for each answer is 3 characters

Ø          A specific Challenge Question can only be used once.  Therefore, as a Challenge Question is selected, it is no longer available as a possible selection for the next Challenge Question (e.g., If ”What was your high school mascot” is selected for Question 1, that option is no longer available for Questions 2 or 3)

Ø          The user must re-select Challenge Questions after a password reset

Ø          All three questions must be completed before the answers can be saved. If less than 3 questions contain answers, and the Save button is selected, a pop-up window will appear stating ”Please make selection for Challenge Question <#>”, where <#> is the next Challenge Question that requires an answer.

The following image shows the Change Challenge Questions screen with an example of the 10 questions available for selection.

After all 3 Challenge Questions have been answered, click the Save button to save the responses.

A user has the option to update answers to Challenge Questions by selecting Change Challenge Questions from My LInX.  All the same rules for initially answering the Challenge Questions apply to updating the Challenge Questions.

User Challenge

For security purposes, after all Challenge Questions have been saved, a user may randomly be challenged during subsequent login attempts with the presentation of a single Challenge Question, which must be correctly answered in order to continue logging into LInX.

User Lockout

The user will have 5 attempts to answer the Challenge Question correctly before being locked out of the system.  If the user is locked out, the user’s Security Administrator will need to unlock the user’s account.

Tactical and Analytical users should contact their System Administrator or Agency Administrator when they are having problems accessing or using LInX.  Only System Administrators are authorized to contact the LInX Help Desk.